5thweb Digital

5 Simple Ways To Take Advantage of Positive Customer Feedback

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We’ve all seen the effects of bad reviews on brands and businesses. So, what do you do when someone takes time out to write a positive review for your business? According to a study by BrightLocal, 87% of consumers read online reviews, and a third trust online reviews as much as personal recommendations. That is … Read more

How To Improve Brand Perception Using Social Media

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Take a few minutes to look at your brand. What impressions does your audience have about your brand? What in your opinion do you think influences these perceptions? What actions can you take now to project a positive perception using social media? Social media is a great way to improve, monitor, manage and influence the … Read more